Customer satisfaction is our priority. We carefully check all products before dispatch; however, agar kisi wajah se aap ko product mein issue aaye, to neeche di gayi policy apply hogi.
Cash on Delivery (COD) Orders
All orders are processed on a Cash on Delivery (COD) basis within Pakistan. Kindly parcel receive karte waqt product ko properly check kar lein.
Return Policy
Return request product receive hone ke 7 days ke andar submit karni hogi.
Product unused, unopened, aur original condition with original packaging mein hona chahiye.
Returns sirf in cases mein accept kiye jayenge:
Product damaged ho
Manufacturing defect ho
Wrong item deliver hua ho
Note: Change of mind, color variation, ya category preference (electronics, accessories, ya general products) par return accept nahi hoga.
Non-Returnable Items
Used ya customer-damaged products
Sale / discounted items (agar product page par mention ho)
Hygiene-related products (where applicable)
Refund Policy (COD Orders)
COD orders ke liye cash refund available nahi hota.
Approved return ke baad refund Bank Transfer / Easypaisa / JazzCash ke zariye process kiya jayega.
Refund process hone mein 5–7 working days lag sakte hain after inspection.
Exchange Policy
Agar product defective ya wrong deliver hua ho, to exchange available hoga.
Exchange stock availability par depend karega.
Sirf same product ka exchange diya jayega.
Return Shipping
Agar issue hamari taraf se ho (damaged ya wrong product), to return shipping hum bear karenge.
Agar return customer ki preference ki wajah se ho, to shipping charges customer pay karega.
Order Cancellation
Orders sirf dispatch se pehle cancel kiye ja sakte hain.
Dispatch ke baad order cancel ya refuse karne ki surat mein future orders restrict kiye ja sakte hain.
Contact & Support
Return ya refund ke liye apna order number ke sath humein contact karein:
📞 WhatsApp: 0334-7148020
📧 Email: ahmedmz0371@gmail.com